Return & Refund Policy
1. Scope
This policy applies to all purchases of nuts, seeds, black pepper, cloves, and honey products sold by our company.
2. Eligibility for Returns
- Products must be unused, unopened, and in their original packaging.
- Returns are accepted within 7 days of delivery for food items and 5 days for perishable items like honey.
- Products must show proof of purchase (order number or invoice).
3. Non-Returnable Items
- Opened or partially consumed products.
- Products damaged due to mishandling after delivery by the customer.
- Natural variations in color, flavor, or texture in honey, spices, and seeds are not considered defects.
4. Return Process
- Contact our Customer Support at ac.yksales@gmail.com with your order details and reason for return.
- Our team will review the request and provide a Return Authorization Number (RAN) if eligible.
- Pack the product securely in the original packaging and include the RAN.
- Ship the product back to the address provided by Customer Support. Shipping costs are borne by the customer unless the return is due to a company error.
5. Refunds
- Refunds will be processed within 7–10 business days after the returned product is received and inspected.
- Refunds will be issued via the original payment method.
- Partial refunds may apply for products that are returned opened or partially used.
6. Damaged or Incorrect Items
- If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.
- We will arrange for a replacement or full refund at no additional cost.
7. Customer Support
For any questions or concerns regarding returns, refunds, or product issues, reach out to:
Email: ac.yksales@gmail.com
8. Policy Updates
We may update this policy from time to time. The latest version will always be available on our website or upon request via email.